Terms of Service
Last Updated: September 5, 2026
Welcome to ISST. These Terms of Service (“Terms”) govern your access to and use of isstonline.in, as well as your purchase or use of our online fitness coaching programs, workout plans, nutrition guidance, consultations, digital products, and related services (collectively, the “Services”).
By accessing our website, purchasing our Services, or participating in our coaching programs, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.
1. About Our Services
ISST provides online fitness coaching and related educational and wellness services.
Depending on the program you purchase, Services may include:
- Personalized workout programs
- Exercise guidance and demonstrations
- General nutrition guidance
- Fitness assessments
- Progress tracking
- Online consultations or coaching sessions
- Accountability and support
- Educational materials
- Access to coaching apps, platforms, communities, or resources
- Other services described at the time of purchase
The exact Services provided will depend on the program or package you purchase.
We reserve the right to modify, update, suspend, or discontinue any part of our Services where reasonably necessary.
2. Eligibility
You must be at least [18] years old to purchase or participate in our Services unless we expressly permit participation by individuals under 18 with appropriate parental or guardian consent.
By using our Services, you represent that the information you provide to us is accurate and that you have the legal capacity to enter into these Terms.
3. No Medical Advice
Our Services are intended for general fitness, exercise, and wellness purposes.
We are not a medical provider, and our Services do not constitute medical advice, diagnosis, treatment, or medical care.
You should consult a qualified healthcare professional before beginning or changing an exercise, nutrition, or fitness program, particularly if you:
- Have a medical condition
- Have an injury
- Are pregnant or recently gave birth
- Take prescription medication
- Have been advised to limit physical activity
- Have concerns about your ability to exercise safely
You are responsible for determining whether participation in our Services is appropriate for you.
4. Assumption of Risk
Physical exercise and fitness activities involve inherent risks, including the possibility of injury, illness, or other adverse outcomes.
By participating in our Services, you acknowledge that physical activity carries risks and voluntarily assume responsibility for those risks to the extent permitted by applicable law.
You agree to follow exercise instructions carefully and to stop exercising and seek appropriate professional assistance if you experience pain, dizziness, shortness of breath, or other concerning symptoms.
5. Client Responsibilities
To receive the greatest benefit from our Services, you agree to:
- Provide accurate and complete information about your fitness level, goals, limitations, and relevant health information
- Follow coaching instructions responsibly
- Perform exercises using appropriate technique and equipment
- Communicate any injuries, pain, limitations, or significant changes that may affect your participation
- Use appropriate equipment and a safe environment for exercise
- Attend scheduled coaching sessions on time
- Complete required check-ins or assessments where applicable
- Maintain the confidentiality of your account credentials
- Not allow another person to use your coaching account or personalized program without permission
We are not responsible for problems resulting from inaccurate, incomplete, or outdated information provided by you.
6. Personalized Programs
Where we provide personalized workouts or recommendations, they are developed based on the information you provide and the Services you have purchased.
Results vary from person to person. We do not guarantee specific results, including weight loss, muscle gain, strength improvements, body composition changes, athletic performance, or any particular physical outcome.
Your results may depend on factors including adherence, nutrition, sleep, genetics, lifestyle, training history, and other circumstances outside our control.
7. Nutrition Guidance
Any nutrition information provided through our Services is intended as general wellness and fitness guidance unless expressly stated otherwise.
We do not provide medical nutrition therapy or treatment for medical conditions unless we are legally qualified and authorized to do so.
You are responsible for determining whether dietary recommendations are appropriate for your individual circumstances.
If you have a medical condition, allergy, eating disorder, or other health concern, consult an appropriately qualified healthcare professional.
8. Payments and Fees
You agree to pay all fees associated with the Services you purchase.
Prices will be displayed before you complete your purchase, except where otherwise agreed in writing.
Payment may be made through third-party payment processors. By submitting payment information, you authorize the applicable payment provider to process the transaction.
If you purchase a recurring subscription or payment plan, you authorize recurring charges according to the terms presented at the time of purchase.
We reserve the right to change our prices for future purchases or renewal periods. Price changes will not affect a payment that has already been completed unless otherwise disclosed or agreed.
9. Subscriptions and Recurring Payments
If you purchase a recurring coaching program or subscription:
- Your subscription will automatically renew according to the billing period disclosed at checkout.
- You may cancel future renewals in accordance with the cancellation procedure provided at purchase.
- Cancellation does not necessarily entitle you to a refund for a billing period that has already begun.
- If a payment fails, we may suspend access to the Services until payment is successfully completed.
Any specific cancellation or renewal terms displayed at checkout will form part of your agreement with us.
10. Cancellation and Rescheduling
For coaching calls, consultations, or appointments, you may cancel or reschedule by providing at least [24/48] hours’ notice.
Late cancellations or missed appointments may be treated as completed sessions and may not be eligible for rescheduling or refund.
We may make reasonable exceptions at our discretion in cases of genuine emergencies or circumstances outside your control.
11. Refund Policy
Unless otherwise stated at the time of purchase, payments for Services are [non-refundable / refundable subject to the policy below].
If you are eligible for a refund, requests must be submitted within 5 days of purchase by contacting query@isstonline.in.
Where applicable, refunds will be processed through the original payment method.
Certain digital products, personalized programs, completed coaching sessions, or partially used Services may not be eligible for refunds where permitted by applicable law.
Nothing in this section limits any mandatory refund or consumer rights you may have under applicable law.
12. Chargebacks and Payment Disputes
If you believe a payment was made incorrectly, please contact us first so that we can attempt to resolve the issue.
You agree not to initiate a fraudulent or unauthorized chargeback for Services that you purchased and received.
Nothing in this section prevents you from exercising any legitimate rights available to you under applicable law.
13. Intellectual Property
All content provided through our Services, including but not limited to:
- Workout programs
- Exercise videos
- Written materials
- Guides
- PDFs
- Images
- Graphics
- Logos
- Videos
- Courses
- Training methods
- Website content
- Educational materials
is owned by or licensed to ISST, and is protected by applicable intellectual-property laws.
When you purchase our Services, you receive a limited, personal, non-exclusive, non-transferable license to use the materials for your own personal fitness purposes.
You may not, without our written permission:
- Copy or reproduce our programs for others
- Sell or redistribute our materials
- Share your account with another person
- Upload our materials to public websites or platforms
- Use our content to create a competing commercial service
- Remove copyright or ownership notices
- Record or redistribute paid coaching sessions
14. User-Submitted Content
If you voluntarily submit photographs, testimonials, feedback, reviews, comments, or other content to us, you retain ownership of your content.
However, you grant us permission to use such content for purposes necessary to provide and administer the Services.
We will not use identifiable testimonials, progress photographs, or similar personal content for public marketing purposes without appropriate permission where required.
15. Confidentiality
We will handle personal information in accordance with our Privacy Policy.
You are responsible for keeping confidential any proprietary coaching materials, account credentials, or other non-public information provided to you.
You agree not to share confidential or proprietary materials with third parties without our written permission.
16. Third-Party Services
Our Services may rely on third-party platforms, applications, payment processors, scheduling systems, video services, communication tools, or other providers.
Your use of those services may be subject to their own terms and privacy policies.
We are not responsible for interruptions, errors, security incidents, or other issues caused by third-party services to the extent permitted by law.
17. Website Use
You agree not to:
- Use our website for unlawful purposes
- Attempt to gain unauthorized access to our systems
- Interfere with website functionality
- Introduce malicious software or code
- Scrape or systematically copy website content without permission
- Impersonate another person or entity
- Use our Services to harass or harm others
- Circumvent security or access controls
We may suspend or terminate access if we reasonably believe you have violated these Terms.
18. Community and Coaching Conduct
If our Services include a private community, group, chat, or coaching platform, you agree to communicate respectfully.
You must not post or transmit:
- Harassment or threats
- Hate speech
- Abusive or discriminatory content
- Spam
- Unlawful material
- Another person’s private information without permission
- Content intended to impersonate or deceive others
We reserve the right to remove content or restrict access to community features when reasonably necessary.
19. No Guarantee of Results
We do not guarantee that you will achieve any particular fitness, health, weight, appearance, strength, or performance result.
Testimonials, before-and-after photographs, case studies, and examples presented on our website or social media represent individual experiences and should not be interpreted as a guarantee of your results.
20. Limitation of Liability
To the maximum extent permitted by applicable law, ISST, its owners, coaches, employees, contractors, and service providers will not be liable for indirect, incidental, consequential, special, or punitive damages arising from your use of or inability to use the Services.
To the maximum extent permitted by law, our total liability arising from your use of the Services will not exceed the amount you paid to us for the specific Services giving rise to the claim during the [3/6/12] months preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
21. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless ISST, its owners, coaches, employees, contractors, and affiliates from claims, losses, liabilities, damages, and expenses arising from:
- Your misuse of the Services
- Your violation of these Terms
- Your violation of another person’s rights
- Information you knowingly provide that is materially inaccurate
- Your unlawful or unauthorized use of our content or Services
22. Suspension or Termination
We may suspend or terminate your access to our Services if:
- You fail to make required payments
- You materially violate these Terms
- You misuse our Services or intellectual property
- Your conduct creates a risk to us or other clients
- We are required to do so by law
If we terminate your access because of your material breach, you may not be entitled to a refund except where required by law.
You may stop using our Services at any time, subject to any applicable subscription, payment, or cancellation terms.
23. Changes to These Terms
We may update these Terms from time to time.
Updated Terms will be posted on our website with a revised “Last Updated” date. Where required by applicable law, we will provide additional notice.
Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by law.
24. Governing Law
These Terms will be governed by the laws of [Punjab/India], without regard to its conflict-of-law principles.
Any disputes arising from these Terms or our Services will be subject to the courts located in [Mohali, Punjab/India], unless applicable law requires otherwise.
If you are a consumer, you may have additional rights under the laws of your place of residence that cannot be waived by these Terms.
25. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified or removed to the minimum extent necessary, and the remaining provisions will continue in effect.
26. Entire Agreement
These Terms, together with our Privacy Policy and any other terms expressly incorporated into your purchase or coaching agreement, constitute the agreement between you and ISST regarding the Services.
If there is a conflict between these Terms and a specific written agreement for your coaching program, the specific agreement will control to the extent of the conflict.
27. Contact Us
If you have questions about these Terms or our Services, please contact us:
Indian Society for Strength Training
Email: query@isstonline.in
Website: isstonline.in
Business Address: Chandigarh
Acknowledgment
By purchasing or using our Services, you acknowledge that you have read, understood, and agreed to these Terms of Service.