Privacy Policy

Last Updated: September 5, 2026

Welcome to ISST (“we”, “us”, or “our”). We provide online fitness coaching, workout programs, nutrition guidance, educational content, and related services through isstonline.in and other platforms.

We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.

By using our website, purchasing our services, or participating in our coaching programs, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

This may include:

• Full name
• Email address
• Phone number
• Billing and payment information
• Date of birth or age
• Gender, where voluntarily provided
• Country, city, or general location
• Social media usernames or profile information
• Information you provide when contacting us

Fitness and Wellness Information

To provide personalized coaching, we may collect information such as:

• Height and weight
• Fitness goals
• Workout history and experience
• Exercise preferences
• Body measurements
• Training schedules
• Nutrition preferences and dietary information
• Lifestyle information relevant to coaching
• Progress photographs, where voluntarily provided
• Exercise performance and progress data
• Injuries, limitations, or other health-related information you voluntarily disclose

Some of this information may be considered sensitive or health-related personal information under applicable laws. We only collect such information when reasonably necessary to provide our services and, where required, with your consent.

Technical and Usage Information

When you visit our website, we may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Website interactions
• Referring website
• Approximate location
• Date and time of visits
• Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

• Provide and personalize fitness coaching services
• Create customized workout or nutrition programs
• Monitor and evaluate your progress
• Communicate with you about your coaching
• Process payments and transactions
• Schedule consultations or coaching sessions
• Respond to questions and customer support requests
• Send service-related communications
• Send marketing communications where permitted by law and, where required, with your consent
• Improve our website, programs, and services
• Understand how clients use our website
• Prevent fraud, misuse, or unauthorized activity
• Maintain business and financial records
• Comply with legal and regulatory obligations
• Protect our rights, property, and users

We will not use sensitive fitness or health-related information for purposes unrelated to providing or administering our services without an appropriate legal basis or your consent where required.

3. Payment Information

Payments may be processed through third-party payment providers.

We generally do not store complete credit or debit card numbers on our own systems. Payment information may be collected and processed directly by our payment providers in accordance with their own privacy policies and security practices.

4. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Keep our website functioning properly
• Remember preferences
• Understand website traffic and usage
• Improve website performance
• Measure marketing campaigns
• Provide relevant advertising, where applicable

You may be able to control or disable certain cookies through your browser settings or our cookie preferences tool, where available.

Disabling cookies may affect certain website functionality.

5. How We Share Information

We do not sell your personal information for money.

We may share information with trusted third parties when reasonably necessary to operate our business and provide our services. These may include:

• Payment processors
• Website hosting providers
• Email and communication providers
• Scheduling and booking platforms
• Fitness or coaching software
• Customer relationship management systems
• Analytics providers
• Advertising and marketing providers
• Professional advisers, such as accountants, lawyers, or insurers
• Government authorities or law enforcement where legally required

We require service providers that process personal information on our behalf to handle that information appropriately and, where applicable, in accordance with contractual and legal requirements.

6. Your Coaching Information

Information you provide as part of your coaching relationship is used primarily to provide and improve your personalized services.

You are not required to provide information that is not necessary for the service you purchase. However, choosing not to provide certain information may prevent us from providing fully personalized coaching.

You should only provide health, medical, or other sensitive information that you are comfortable sharing and that is relevant to your coaching.

7. Progress Photos and Testimonials

We will not publicly use your photographs, testimonials, name, or other identifying information for marketing purposes without your permission where consent is required.

If you voluntarily provide a testimonial or agree to allow us to use progress photographs for promotional purposes, we will use them according to the permission or release you provide.

You may contact us to ask about withdrawing future promotional use of your information, subject to applicable legal and contractual limitations.

8. Communications

We may contact you by email, phone, text message, messaging applications, or other communication methods you provide to us for purposes related to your services.

You may receive communications concerning:

• Your coaching program
• Appointments or sessions
• Payments
• Account or service changes
• Important administrative information

Where permitted by law, we may also send promotional communications.

You can unsubscribe from marketing emails by using the unsubscribe option included in those messages or by contacting us directly.

Service-related communications may continue where necessary to provide services or comply with our legal obligations.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online is completely secure. Therefore, we cannot guarantee absolute security of your information.

You are responsible for maintaining the confidentiality of any passwords or account credentials associated with your use of our services.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request a copy of certain information in a portable format
• Opt out of certain marketing communications
• Lodge a complaint with an applicable privacy or data-protection authority

To exercise an applicable privacy right, contact us using the information provided below.

We may need to verify your identity before completing certain requests.

12. International Data Transfers

Depending on where you and our service providers are located, your information may be processed or stored in countries other than your country of residence.

Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information receive appropriate protection.

13. Children’s Privacy

Our services are intended for [adults / individuals aged 18 and over], unless expressly stated otherwise.

We do not knowingly collect personal information from children without appropriate parental or guardian involvement where required by law.

If you believe a child has provided us with personal information without appropriate authorization, please contact us so that we can take appropriate action.

14. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, applications, social media platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party services. We encourage you to review the privacy policies of any third-party service you use.

15. Fitness and Health Disclaimer

Our coaching services are intended to provide general fitness and wellness guidance and are not a substitute for medical diagnosis, treatment, or professional medical advice.

You should consult an appropriately qualified healthcare professional before beginning a new exercise, nutrition, or fitness program, particularly if you have a medical condition, injury, or other health concern.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we will update the “Last Updated” date at the top of this policy. Where required by law, we will provide additional notice or obtain consent.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy or want to exercise an applicable privacy right, please contact us:

Indian Society for Strength Training
Email: query@isstonline.in
Website: isstonline.in
Business Address: Chandigarh